Get ready for an exciting update to the Millennium Falcon: Smugglers Run experience! Disney Experiences' chairman and incoming CEO, Josh D'Amaro, has been instrumental in shaping the ride's new Mandalorian-themed mission, which is set to launch on May 22, 2026. But here's where it gets controversial... D'Amaro's approach to leadership, which he calls 'experience intelligence', has sparked debates about the balance between guest satisfaction and employee empowerment. While some argue that his focus on guest experience has led to a more engaging and interactive ride, others question the potential impact on the behind-the-scenes operations and employee morale. So, what do you think? Is D'Amaro's approach to leadership a game-changer for Disney, or is it a recipe for chaos? Let's dive into the details and explore the pros and cons of this controversial leadership style. But first, let's take a closer look at D'Amaro's vision for the Millennium Falcon: Smugglers Run update. According to Marcus Buckingham of Harvard Business Review, D'Amaro's goal was to give each rider more agency and the chance to influence the story. This means that riders will no longer be passive observers, but active participants in the experience. Instead of just controlling the experience, the pilots will now have more control over the story, while the gunners and engineers will have more opportunities to contribute and make a difference. But what does this mean for the ride's overall experience? According to Buckingham, D'Amaro's approach to leadership is all about 'experience intelligence', which is the ability to read and shape the human experience. This means that D'Amaro is focused on creating an experience that is not only enjoyable for guests, but also meaningful and impactful for employees. By giving employees a sense of ownership and pride in their work, D'Amaro hopes to create a more engaged and motivated workforce. However, some critics argue that this approach could lead to a loss of control and a decline in employee morale. They worry that the focus on guest experience could come at the expense of employee well-being and job satisfaction. So, what do you think? Is D'Amaro's approach to leadership a game-changer for Disney, or is it a recipe for chaos? Let's hear your thoughts in the comments below! And don't forget to follow WDW News Today on Twitter, Facebook, and Instagram for the latest Disney Parks news and info.
